Gemini Education and Migration is committed to protecting your privacy and handling your personal information in accordance with applicable privacy and data protection laws, including the Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy explains how personal information is collected, used, disclosed and protected when you interact with Gemini Education and Migration, including when you visit our website, enquire about our services or take part in our events and consultations.
By using our services or providing personal information to Gemini Education and Migration, you consent to the handling of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.
What information we collect Gemini Education and Migration may collect personal information that is reasonably necessary for its business functions and activities. This may include:
Identity and contact details: name, date of birth, address, email address, phone number and nationality.
Education and background: academic history, qualifications, English language history (to the extent relevant to course or visa advice), employment background and career goals.
Visa and migration–related information: information about your current visa status, intended visa pathways, family composition and other details necessary to provide migration-related advice.
Service and interaction data: records of your enquiries, consultations, appointments, preferences, documents you provide to us and feedback you give.
Technical information: IP address, device information, browser type and usage analytics collected when you access our website, subject to applicable laws and cookie or similar tracking settings.
Where permitted by law and necessary for our services, Gemini Education and Migration may also collect limited sensitive information, such as information about health or background relevant to visa or study eligibility, but only with your consent or where otherwise authorised by law.
How we collect personal information
Gemini Education and Migration typically collects personal information directly from you when you:
Contact us by phone, email or through online enquiry forms to request information or services.
Book or attend a consultation, event or meeting.
Provide documents and information in connection with study, migration or related services.
Interact with us via our website, digital forms or other online tools.
Personal information may also be collected from third parties where you have authorised them to share information with Gemini Education and Migration, or where it is otherwise permitted by law.
Examples include information from education providers, other advisers or referrers, or publicly available sources to verify details relevant to your request.
Why we collect and use your information
Gemini Education and Migration collects, holds and uses personal information for purposes connected with providing and improving its services.
These purposes may include:
Assessing your needs and providing study, migration and related advisory services tailored to your circumstances.
Arranging or referring you to education providers or other third-party service providers at your request.
Managing bookings, consultations, communications and your ongoing relationship with Gemini Education and Migration.
Responding to enquiries, feedback and complaints.
Conducting administrative, operational, risk management and quality assurance activities, including staff training and internal reporting.
Complying with legal and regulatory obligations, including record-keeping requirements and requests from government authorities where lawfully required.
With your consent (where required by law), Gemini Education and Migration may also use your contact details to provide you with information about services, events or opportunities that may be of interest to you.
You may opt out of receiving such communications at any time.
Legal basis for processing
Depending on the activity, Gemini Education and Migration may process your personal information on one or more of the following bases:
Your consent, where you have agreed to specific uses, for example certain marketing communications or handling of sensitive information.
Performance of a contract or steps taken at your request prior to entering into a contract, such as providing advisory services or preparing for a services agreement.
Compliance with legal obligations, including obligations under migration, taxation and consumer laws.
Legitimate interests, such as improving services, managing business operations, securing systems and protecting the rights, property or safety of clients and staff, where these interests are not overridden by your rights and freedoms.
Disclosure of personal information
Gemini Education and Migration may disclose your personal information to third parties where reasonably necessary for the purposes described above or where required or authorised by law.
These third parties may include:
Education institutions and training providers, to the extent necessary to process applications or provide advice you request.
Professional advisers, contractors and service providers who assist in operating our business and delivering services, such as IT and cloud service providers, administrative support or document handling services, subject to appropriate confidentiality and security obligations.
Government departments, regulators and authorities where required or authorised by law, such as in connection with migration, education or compliance matters.
Gemini Education and Migration will not sell your personal information to third parties.
Any sharing of personal information with third parties for their own marketing or unrelated purposes will only occur with your consent, where permitted by law.
Overseas disclosure
In some cases, personal information may be transferred to, or accessed from, countries outside Australia where Gemini Education and Migration or its service providers have operations or infrastructure.
These locations may include countries where education institutions, partners or technical service providers are based.
Where personal information is transferred overseas, Gemini Education and Migration will take reasonable steps to ensure that the recipient protects your information in a manner that is substantially similar to the protection required under Australian privacy law.
This may include using contractual safeguards and access controls.
Data security
Gemini Education and Migration takes reasonable steps to protect the personal information it holds from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Measures may include physical, technical and organisational safeguards such as access controls, secure storage, encryption and staff training on privacy and security obligations.
Where personal information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, Gemini Education and Migration will take reasonable steps to destroy or de-identify the information in a secure manner.
Retention of personal information
Personal information will be retained for as long as necessary to fulfil the purposes for which it was collected.
This includes complying with legal, accounting or reporting obligations and resolving disputes or enforcing agreements.
The retention period may vary depending on the type of service provided, regulatory requirements and the nature of the information.
For migration and advisory services, documents and records may be retained for a number of years after services have concluded to meet professional and legal record-keeping obligations.
After this period, information will be securely destroyed or de-identified where reasonable.
Your rights
Subject to certain exceptions under applicable law, you may have the following rights in relation to your personal information held by Gemini Education and Migration:
The right to request access to the personal information we hold about you.
The right to request correction of personal information that is inaccurate, incomplete or outdated.
The right to withdraw consent where processing is based on your consent, without affecting the lawfulness of processing before withdrawal.
The right to object to certain types of processing, such as direct marketing, and to opt out of marketing communications at any time.
The right, in some jurisdictions, to request that your personal information be erased, restricted or provided in a portable format, subject to legal and operational limitations.
Requests to exercise these rights will be assessed in accordance with applicable law and may require verification of your identity.
Cookies and website usage
When you visit the Gemini Education and Migration website, information may be collected using cookies or similar technologies to understand how visitors use the site and to help improve performance and experience.
This may include details such as your IP address, pages visited, time spent on the site and technical information about your device and browser.
You may be able to manage or disable cookies through your browser settings, although this may affect the functionality of parts of the website.
Complaints and contact
If you have concerns about how Gemini Education and Migration has handled your personal information, you may raise a complaint with us.
We will investigate and respond within a reasonable time.
If you are not satisfied with the response, you may be able to refer your complaint to the Office of the Australian Information Commissioner or another relevant regulator, depending on your location.
Changes to this Privacy Policy
Gemini Education and Migration may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business practices.
The updated version will be made available through our usual communication channels.
Your continued use of our services after any changes take effect will constitute acceptance of the updated Privacy Policy.